Excellent customer service is at the centre of everything we do, and we’re proud when our team’s hard work is recognised by customers. It’s great to be able to display some of the feedback here for you to read.
“You have always been one of the best transport companies we have dealt with over the years and you have proved that this week with an urgent direct delivery that was shipped to Denmark.
Shipment was organised by Louise and she continued to try to contact both the driver for this shipment and our customer after her working day was done showing real customer service of which myself and UNION are very grateful.
Special thanks go to Stuart who went above and beyond last night after 8pm trying to find out where the driver was and if he had parked up so I could placate my customer in Denmark. He has always been my go to for Twente and can honestly say he has never let me down and last night although he couldn’t get the information I required it was enough for my customer to know we had tried.
Please on behalf of UNION Fasteners thank both Louise and Stuart very much for all their assistance and continued support.”
Office Manager at Union Fasteners
“Twente Express fulfil our supply chain requirements by ensuring that all products available are collected from our Tilburg logistics centre late afternoon and are delivered to us in the West Midlands the following morning – intact and within the agreed 18 hour delivery window.
This just in time operation is critical to our success in a very competitive market and Twente Express are an important link in our supply chain from Tilburg.”
Warehouse Manager at Fabory